If you haven’t received your order, but tracking is showing it was delivered, we ask to please allow up to 48 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered, which unfortunately is beyond our control.
If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a “lost package” claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to firstname.lastname@example.org and we will follow up with the shipping carrier to take care of the rest.
If you have any questions about our shipping please contact us here.